> company: TrailerCentral

> years: Mar 2016 - Present

Systems Engineer III

Previously: Lead Developer · Web Programmer

Owned and rebuilt core CRM and automation systems, restoring critical workflows and delivering a Twilio-based call tracking platform that improved lead routing and dealer response reliability.

Impact

  • Restored critical lead communication and dealer notification reliability.
  • Reduced manual workload through automation and system integrations.
  • Improved lead response speed and campaign execution consistency across the CRM.